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32 DEGREES AC & FURNACE REPAIR
MASTER SERVICE AGREEMENT & TERMS AND CONDITIONS
Effective Date: August 31, 2026
These Master Service Agreement and Terms and Conditions (“Terms”) apply to services performed by 32 Degrees Heating & Air Conditioning, LLC, d/b/a 32 Degrees AC & Furnace Repair (“32 Degrees,” “Company,” “we,” “us,” or “our”).
Business / Mailing / Legal Notice Address:
2504 Alma Lidia Ave.
North Las Vegas, Nevada 89032
This address is not open for customer visits.
Phone: 702-635-9505
Email: Office@32degreeslv.com
Nevada State Contractors Board License: C-21 #0088234
These Terms are incorporated into and made part of each estimate, proposal, work authorization, invoice, maintenance agreement, change order, electronic authorization, and other agreement issued by 32 Degrees unless a written agreement signed by an authorized representative of 32 Degrees expressly states otherwise.
Where Nevada or federal law provides rights that cannot legally be waived or modified by contract, those rights control.
The person authorizing service represents that he or she:
The person authorizing work is responsible for providing accurate ownership, billing, contact, equipment, and property information.
If the person requesting service is a tenant, property manager, real estate agent, family member, employee, or other representative, 32 Degrees may require authorization from the property owner or financially responsible party before beginning or continuing work.
32 Degrees uses Service Fusion and other electronic systems to prepare estimates, proposals, invoices, work orders, maintenance agreements, authorizations, photographs, technician notes, payment records, and electronic signatures.
The complete agreement for a particular job may consist of:
If there is a conflict, the job-specific signed proposal or change order controls over these general Terms for that specific issue.
An estimate or proposal covers only the labor, materials, equipment, and services specifically identified in writing.
Items not specifically included are excluded.
Descriptions such as “repair system,” “replace unit,” “restore operation,” or similar terminology do not create an obligation to repair, replace, modify, or correct unrelated components, concealed conditions, code deficiencies, structural defects, electrical problems, duct defects, plumbing problems, drainage problems, controls, accessories, or other conditions not specifically included in the approved scope.
Unless otherwise stated in writing, estimates are based upon conditions reasonably visible or discoverable when the estimate is prepared.
A service call, diagnostic, evaluation, inspection, or troubleshooting fee compensates 32 Degrees for dispatching personnel, travel, technical knowledge, testing, diagnosis, documentation, and evaluation.
The standard service call or diagnostic fee is $69 to $89 depending mainly on the day and time. The applicable amount is disclosed when scheduling. 32 Degrees does not waive or discount its service call or diagnostic fee, nor credit it toward a repair.
Payment of a diagnostic or service call fee does not automatically include repairs.
Authorization for repairs must be separately provided unless the customer has specifically authorized a stated amount of work in advance.
A diagnostic finding represents the technician’s professional assessment based on conditions existing and observable during the service visit. Intermittent, concealed, secondary, or unrelated failures may not be detectable during the initial visit.
Once the customer approves a repair, the customer authorizes 32 Degrees to perform the approved work and to use reasonable professional judgment regarding the means and methods necessary to complete that work.
A repair to one component does not constitute a representation that:
Older systems may experience additional failures after one defective component is repaired because normal operation places components back under normal operating loads.
Conditions discovered after work begins may require additional labor, materials, equipment, permits, access, testing, repair, or replacement.
Where required by Nevada law, any change in the scope or price of residential-improvement work must be agreed to by the parties in writing and incorporated into the contract as a change order.
32 Degrees will not knowingly perform chargeable additional work outside the approved scope without customer authorization except where immediate action is reasonably necessary to prevent injury or substantial property damage and obtaining authorization is impracticable.
32 Degrees uses flat-rate, quoted, hourly, diagnostic, project, or other pricing depending upon the service.
Pricing reflects more than the technician’s time physically spent at the property. Prices may include:
The customer agrees to the quoted price rather than a calculation based solely upon the Company’s wholesale cost of a particular part or the technician’s time on site.
Unless expressly stated otherwise in writing:
Payment is due immediately upon completion of the authorized work.
For projects involving progress payments, deposits, financing, or other payment arrangements, the payment schedule stated in the signed proposal or contract controls.
32 Degrees may require payment before ordering special-order materials or equipment, subject to applicable Nevada law.
The customer may not unilaterally withhold payment because of a separate or unrelated dispute.
Any legitimate dispute regarding completed work should be reported promptly so that 32 Degrees has a reasonable opportunity to inspect the work.
For residential-improvement contracts subject to NRS Chapter 624, deposits and progress payments will comply with applicable Nevada law.
Unless a statutory exception applies, an initial down payment or deposit will not exceed the amount permitted by NRS 624.970.
Progress payments, when applicable, will be identified in the project-specific contract.
Receipt of a deposit does not obligate 32 Degrees to begin work before permits, financing approvals, required materials, equipment, or other prerequisites are available.
Parts, equipment, controls, motors, compressors, circuit boards, custom-fabricated items, specialty materials, and other products ordered specifically for a customer are considered special-order items unless otherwise stated.
Once a special-order item has been ordered, purchased, fabricated, shipped, or otherwise committed to the project, the customer is responsible for actual nonrecoverable costs associated with that item to the fullest extent permitted by law.
Special-order items are generally non-refundable once ordered unless:
Restocking, return freight, cancellation, supplier, or processing charges may apply where permitted.
A customer’s cancellation rights depend upon the nature and circumstances of the transaction.
Nothing in these Terms eliminates any cancellation or rescission right provided by Nevada or federal law.
For ordinary repair or maintenance visits initiated by the customer, certain door-to-door cancellation provisions may not apply.
For transactions that are legally classified as covered in-home or door-to-door sales, 32 Degrees will provide the cancellation rights and notices required by applicable law.
When no statutory cancellation right applies and the customer cancels after authorizing work, the customer remains responsible for:
Our phone is answered 24 hours a day and we dispatch emergency calls. Arrival times and completion dates are estimates unless expressly guaranteed in writing.
32 Degrees is not responsible for reasonable delays caused by circumstances beyond its control, including:
A delay does not automatically constitute abandonment of a project.
The customer must provide safe and reasonable access to the equipment and work area.
The customer is responsible for:
If safe access cannot be provided, 32 Degrees may stop or postpone work.
Additional trips caused by lack of access may result in additional charges.
Heating and air-conditioning work frequently requires access to roofs, attics, crawlspaces, walls, ceilings, chases, equipment closets, and other restricted areas.
32 Degrees is not responsible for preexisting deterioration, defects, or conditions that are not reasonably visible before access or work begins.
If drywall, stucco, cabinetry, roofing, flooring, landscaping, structural materials, or finishes must be opened, cut, removed, or modified to access equipment, repair or restoration of those surfaces is not included unless specifically stated in the written proposal.
32 Degrees may refuse to enter or work in an area that it reasonably determines is unsafe.
The customer understands that heating and air-conditioning systems contain interconnected electrical, refrigeration, airflow, mechanical, drainage, plumbing, and control components.
32 Degrees is not responsible for a condition that:
Discovery of additional conditions may require a separate estimate or change order.
32 Degrees will obtain permits when required for work within its contracted scope.
Existing equipment or installations may contain code deficiencies or conditions that complied with an earlier standard but must be modified when new work is performed.
Unless specifically included in the original scope, correction of preexisting code deficiencies, structural conditions, electrical defects, gas-system defects, duct deficiencies, access deficiencies, or other unrelated conditions may require additional authorization and charges.
Government inspectors, utilities, manufacturers, and authorities having jurisdiction may impose requirements that were not reasonably foreseeable when the original estimate was prepared.
Those requirements may require an additional change order.
Refrigerant systems are closed systems and refrigerant loss generally indicates leakage or another system condition.
When refrigerant is added without a complete leak search or repair, the customer understands that refrigerant may leak out again.
When leak detection is performed, locating one leak does not guarantee that:
Refrigerant that has been installed into a customer’s system cannot be returned for a refund merely because another leak later occurs.
Replacement of a leaking component does not create a warranty covering unrelated refrigerant-containing components.
All refrigerant handling will be performed subject to applicable environmental and safety requirements.
System performance depends upon the entire air-distribution system.
Unless duct inspection, modification, sealing, balancing, or replacement is specifically included, 32 Degrees does not guarantee the condition or performance of existing ductwork.
Existing duct systems may have:
Repairing or replacing heating or cooling equipment does not automatically correct those conditions.
Air-conditioning systems produce condensate water.
Condensate drains, drain pans, pumps, piping, fittings, and termination points may become clogged, deteriorate, crack, separate, leak, overflow, or fail.
Unless expressly included in writing, service to one portion of a drainage system does not constitute a warranty of the entire drainage system.
The customer is responsible for promptly notifying 32 Degrees of visible leakage or water accumulation and taking reasonable steps to prevent further property damage.
32 Degrees is not responsible for water damage caused by an unrelated, concealed, preexisting, neglected, improperly installed, or subsequently occurring drainage condition that was not caused by 32 Degrees’ workmanship.
Heating and air-conditioning equipment depends upon proper electrical service and power quality.
32 Degrees is not responsible for equipment failures caused by:
Electrical repairs outside the scope of the Company’s license or approved work may require a properly licensed electrical contractor.
Thermostats and connected controls—including Nest, Ecobee, Honeywell, manufacturer communicating controls, Wi-Fi thermostats, smart-home interfaces, applications, cloud services, wireless networks, and related devices—may depend upon hardware, software, internet connectivity, third-party servers, account credentials, firmware, and compatibility outside the control of 32 Degrees.
Unless specifically caused by our workmanship, 32 Degrees is not responsible for:
Programming assistance is not a guarantee of continued third-party software or cloud functionality.
Installation of a customer-supplied thermostat does not make 32 Degrees responsible for the thermostat’s manufacturer warranty, compatibility, software, or future operation.
32 Degrees may, at its discretion, refuse to install customer-supplied equipment or parts.
If we agree to install customer-supplied equipment or parts:
Indoor air quality products, filtration products, air cleaners, purification devices, ultraviolet devices, humidification or dehumidification products, and similar equipment are intended to assist with indoor environmental conditions.
Unless expressly stated in a manufacturer’s written warranty, 32 Degrees does not represent that any such product will:
Customers with medical or health concerns should consult an appropriate healthcare professional.
32 Degrees is not an environmental-remediation contractor unless separately licensed and contracted for such work.
Discovery or suspected presence of asbestos, mold, biological contamination, sewage, hazardous chemicals, vermin, excessive animal waste, or another hazardous substance may require work to stop until the condition is evaluated or remediated by an appropriately qualified party.
Any resulting delay is not considered a breach by 32 Degrees.
Damage caused by animals, rodents, insects, birds, pigeons, nesting materials, animal waste, chewing, corrosion caused by animal waste, infestation, or similar conditions is not covered under 32 Degrees’ standard workmanship or maintenance warranty unless specifically stated otherwise in writing.
Pigeon-related damage is specifically excluded.
Removal, cleaning, sanitation, pest control, or repair resulting from such conditions may require additional charges or an outside specialist.
New equipment will be selected and installed based upon the written scope and information reasonably available at the time of sale.
Unless expressly guaranteed in writing, 32 Degrees does not guarantee:
Performance may be affected by insulation, windows, doors, air leakage, solar exposure, occupancy, thermostat settings, duct design, building construction, and other factors outside our scope.
Unless a different written warranty is provided for a specific service:
32 Degrees provides a one-year warranty on its workmanship from the date the applicable work is completed.
The labor warranty covers correction of defects directly caused by our workmanship.
The labor warranty does not cover failures caused by:
The customer must provide 32 Degrees a reasonable opportunity to inspect an alleged warranty condition before another company performs corrective work.
Except in a bona fide emergency, unauthorized repair by another party may prevent 32 Degrees from determining the cause and may affect warranty coverage.
Unless otherwise stated in writing:
Parts supplied and installed by 32 Degrees carry a one-year parts warranty.
Certain manufacturer warranties, maintenance plans, promotional warranties, or written agreements may provide longer coverage, including extended parts coverage.
Where a manufacturer’s warranty applies, coverage remains subject to the manufacturer’s terms, exclusions, registration requirements, availability, and claims procedures.
Manufacturer warranty coverage does not automatically include labor, refrigerant, shipping, freight, diagnostic charges, crane charges, permits, access costs, or other expenses unless expressly stated.
A manufacturer’s denial of coverage is not a warranty obligation of 32 Degrees unless the denial resulted from our failure to perform an obligation that we expressly agreed to perform.
Maintenance or membership programs are governed by the specific plan purchased and these Terms.
Plan benefits apply only while the plan is active and the account is current.
The customer must provide reasonable access for scheduled maintenance visits.
Failure to schedule or permit maintenance does not create liability for 32 Degrees and does not extend the plan term.
Where a maintenance agreement is established as an automatically renewing agreement, renewal and cancellation will occur according to the written membership agreement and applicable law.
Unless the specific membership agreement states otherwise, customers should provide at least 30 days’ notice before the next renewal date when requesting nonrenewal.
Any cancellation, refund, or renewal rights required by Nevada law remain applicable regardless of these Terms.
Extended warranties or membership benefits may be conditioned upon maintaining an active account and satisfying the maintenance requirements stated in the plan.
Manufacturer warranties belong to and are governed by the manufacturer.
32 Degrees does not control:
Any labor, refrigerant, diagnostic, freight, crane, permit, or other cost not reimbursed under a manufacturer warranty may remain the customer’s responsibility unless 32 Degrees has separately agreed in writing to cover that cost.
32 Degrees’ workmanship warranty applies to the original customer and property identified on the invoice or proposal unless a written warranty expressly provides otherwise.
Manufacturer warranties may have separate transfer rules.
A customer who discovers a malfunction, water leak, electrical condition, unusual noise, refrigerant issue, burning odor, gas odor, or other potentially damaging or unsafe condition must take reasonable steps to prevent additional damage.
This may include turning equipment off and promptly contacting 32 Degrees or emergency services when appropriate.
32 Degrees is not responsible for additional damage that could reasonably have been avoided after the customer became aware of a problem and failed to take reasonable action.
32 Degrees may shut down, disconnect, disable, or decline to operate equipment when a technician reasonably believes continued operation presents an immediate safety hazard.
Examples include suspected:
32 Degrees is not required to place unsafe equipment back into service merely because the customer requests it.
Necessary corrective work may require separate authorization.
Discounts, promotional pricing, coupons, membership pricing, and other reductions apply only according to their stated terms.
Unless otherwise required by law or stated in writing, a discount conditioned upon timely payment may be withdrawn if the customer does not pay the invoice when due.
The amount then due may revert to the undiscounted price shown on the applicable estimate or invoice.
Discounts may not be combined unless expressly authorized.
Amounts not paid when due are considered past due.
To the extent permitted by Nevada law, past-due amounts may accrue interest at 1.5% per month, equivalent to 18% per year, or such other rate expressly stated in the signed agreement and permitted by law.
Where NRS 624.630 applies, statutory interest rights are preserved.
Acceptance of a partial payment does not waive the remaining balance unless 32 Degrees expressly agrees in writing that the payment constitutes settlement in full.
If an account must be referred for collection, legal action, lien enforcement, or other collection activity, the customer may be responsible, to the extent permitted by law, for reasonable:
Any attorney’s-fee recovery involving a consumer debt remains subject to applicable Nevada law, including NRS 97B.160 when applicable.
Failure to pay amounts lawfully due may result in 32 Degrees exercising rights provided under Nevada’s mechanic’s and materialman’s lien laws.
Nothing in these Terms waives 32 Degrees’ rights under NRS Chapter 108.
Any lien will be pursued only in accordance with applicable statutory notice, timing, service, recording, and enforcement requirements.
The customer retains all rights provided by applicable credit-card and consumer-protection laws.
However, initiating a chargeback does not automatically extinguish a valid contractual debt.
Before initiating a chargeback concerning workmanship or service, the customer is encouraged to contact 32 Degrees and provide a reasonable opportunity to investigate and resolve the issue.
If a chargeback is initiated, the customer authorizes 32 Degrees to provide the card issuer or payment processor with relevant transaction documentation, including:
A chargeback obtained for services or materials properly authorized and provided may remain collectible to the extent permitted by law.
Financing offered through a third-party lender is subject solely to the lender’s approval and lending terms.
32 Degrees does not guarantee financing approval.
Unless otherwise required by law, denial, withdrawal, cancellation, or expiration of financing does not eliminate payment obligations for work the customer has separately authorized and that has already been performed or materials properly ordered.
Any statutory financing rescission rights remain unaffected.
32 Degrees may photograph or record equipment, components, model and serial numbers, installation conditions, damage, measurements, completed work, and surrounding work areas for legitimate business purposes including:
Photographs identifying the customer or the interior of a residence will not be used for advertising solely under this provision without separate permission where permission is legally required.
The customer agrees that estimates, invoices, contracts, notices, receipts, photographs, warranty information, and other transaction documents may be delivered electronically.
Electronic signatures, electronic approvals, click-to-accept authorizations, text-message approvals, and other legally recognized electronic records may constitute written authorization.
Marketing text-message consent, when required, is obtained separately and is not a condition of purchasing service.
Customers receiving eligible SMS communications may reply STOP to opt out and HELP for assistance, subject to applicable messaging terms.
Message and data rates may apply.
To the fullest extent permitted by law, 32 Degrees is responsible for direct physical damage proven to have been caused by the negligent acts or omissions of 32 Degrees within the scope of the contracted work.
32 Degrees is not responsible for losses caused by matters outside its reasonable control or unrelated to its workmanship.
Nothing in these Terms excludes liability that cannot legally be excluded under Nevada or federal law.
To the extent permitted by applicable law, 32 Degrees is not responsible for indirect, incidental, special, exemplary, or consequential losses arising from a system failure or delay that was not caused by 32 Degrees’ wrongful conduct.
Examples may include loss of use, inconvenience, lost business, spoiled food, hotel expenses, pet boarding, or similar consequential losses.
This provision does not limit any right or remedy that cannot legally be waived.
32 Degrees is not responsible for work performed by another contractor, homeowner, tenant, handyman, property manager, manufacturer, utility, home-warranty company, or other third party.
If another person modifies our work after completion, 32 Degrees’ warranty applies only to portions that can reasonably be determined to remain unaffected by the modification.
Customers should promptly report concerns regarding workmanship to:
32 Degrees AC & Furnace Repair
Phone: 702-635-9505
Email: Office@32degreeslv.com
The customer agrees to provide:
Nothing in this section prevents a customer from exercising rights available through the Nevada State Contractors Board or other governmental authority.
Customers may contact the Nevada State Contractors Board for information regarding contractor licensing, contractual rights, complaints, or applicable Nevada contractor requirements.
Nothing in these Terms limits any right a customer has to contact the Board.
Required Nevada State Contractors Board disclosures will be provided with project-specific contracts when applicable.
These Terms and transactions with 32 Degrees are governed by the laws of the State of Nevada, without regard to conflict-of-law principles.
For disputes properly brought in court, venue shall lie in a court of competent jurisdiction in Clark County, Nevada, unless applicable law requires otherwise.
Before filing a civil action over workmanship or performance, the parties are encouraged to make a good-faith attempt to resolve the matter directly.
Nothing in this provision prevents either party from:
A delay or failure by 32 Degrees to enforce a contractual right does not waive that right.
Acceptance of a late or partial payment does not modify future payment obligations unless specifically agreed in writing.
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to comply with applicable law.
The remaining provisions will remain in effect unless applicable law requires otherwise.
The applicable estimate, proposal, work authorization, invoice, change order, maintenance agreement, financing documents where applicable, and these Terms collectively constitute the agreement between the parties regarding the applicable work.
Statements made orally by an employee or technician do not modify a written agreement unless incorporated into a written modification or change order where required.
32 Degrees may update these Terms for future transactions.
The version applicable to a transaction is the version incorporated into or presented with the customer’s agreement at the time that transaction is entered into.
A later website revision will not retroactively alter an existing contract unless the parties lawfully agree otherwise.
Subject to all statutory contract requirements applicable to the particular transaction, the customer acknowledges these Terms when the customer:
A hyperlink to these Terms may be included on estimates, proposals, invoices, work orders, or electronic communications for reference and recordkeeping.
Where Nevada law requires particular information, notices, initials, signatures, disclosures, cancellation forms, or other formalities, those requirements must be satisfied independently and are not replaced solely by publication of these Terms on the Company’s website.
32 Degrees Heating & Air Conditioning, LLC
d/b/a 32 Degrees AC & Furnace Repair
Business / Mailing / Legal Notices:
2504 Alma Lidia Ave.
North Las Vegas, NV 89032
No customer visits at this address.
702-635-9505
Office@32degreeslv.com
Nevada State Contractors Board
C-21 License #0088234